Terms and Conditions
INTO THE WILD
By confirming a reservation at Into the Wild Glamping, Lincolnshire you are accepting that you have read and fully accept the terms and conditions detailed in this document.
Booking
A booking is only confirmed upon receipt of the non-refundable deposit and agreement to our terms and conditions. No booking contract is entered into until a deposit has been received and we have sent a written confirmation declaring your reservation. Please note we do not hold dates provisionally. Where a deposit has been paid, your full balance payment will be due 10 weeks in advance of your check in date. It is your responsibility to ensure that your holiday balance is paid for. If the remaining balance is not settled by the stated due date, after 3 days we will cancel the unpaid reservation and you will forfeit your non-refundable deposit and your booking will be cancelled. When bookings are made within 10 weeks of the arrival date, the full amount is to be paid at the time of booking. The 25% deposit proportion of the booking remains non refundable. Payments can be made by bank transfer or we accept a range of credit and debit cards online. It is your responsibility to check the details on your booking confirmation are correct and notify us immediately of any discrepancies. We cannot accept responsibility for any errors not corrected prior to arrival. The accommodation allocated to you on confirmation of your booking is provisional and we reserve the right to alter this to equally suitable accommodation at either site on arrival if necessary due to a change in circumstances. If a booking is made in error or the guest has booked accepting conditions that they do not adhere to, an administration charge of £15 will be charged to cover the administration and the debit/credit card costs associated with the booking being processed.
Cancellation
Cancellation by You We understand that circumstances change and emergencies occur. If you have to cancel your holiday, please inform us immediately. We will do our best to re-let the accommodation. If we can re-let your holiday dates we will refund your balance payment (deposit remains non-refundable) with the amount we can let the accommodation for, therefore if we have had to discount the break in order to fill the vacancy, the amount returned will be your balance less any discounts or costs associated. If it is not possible to re-let the accommodation, all monies which have been paid will be forfeited. It is your responsibility to have arranged full travel insurance to ensure you are covered in the event of a cancellation. Bookings cancelled within 48 hours of arrival are completely non-refundable. Deposits paid are non refundable and non transferable. Non-payment of the balance by the due date will be construed as cancellation by you and we will automatically cancel unpaid bookings after the balance remains unpaid for 3 days. We strongly recommend guests take out cancellation insurance to cover their holiday. Cancellation by us Into the Wild Glamping reserve the right to cancel or make changes to a holiday at short notice if for unforeseeable circumstances we are unable to provide safe accommodation due to extreme conditions including weather warnings, ill health, fire, administration, rudeness towards our staff or any other extenuating circumstances. If we cancel your holiday due to our own fault, your full payment will be returned. If cancelled due to circumstances beyond our control, for example national weather warnings or a national government restriction (such as Covid 19), the booking remains non refundable we will transfer the reservation to another date at your convenience. Into the Wild Glamping will not pay you compensation. We also reserve the right to cancel a stay should the booking have been made due to an administration error on the booking system- this may be an incorrect length of stay subject to our policies, incorrect price or any other error. A full refund will be given and the booking cancelled if this is the case. Changes by you After booking, if you need to make changes such as move dates this will be subject to a £20 administration fee. Changes are only possible before the balance payment due date. All changes after the balance due date will be subject to our cancellation policy.
Arrival & Departure
In order to prepare the accommodation, we ask that you arrive after 15:30 and leave your bell tent clean and tidy by 10.00am on your departure date. On checking in, our arrival times are strictly between 15:30 and 19:30 (Fridays 15:30-21:00) as it is important you are personally greeted and shown how the log burners and wood fired hot tubs work due to health and safety. We do not accept arrivals after these times due to the importance of the health and safety talk so please ensure you have planned around this before making a booking. We reserve the right to charge £12.50 per hour for a staff member to offer a late check in. Early check in can be purchased at a cost of £25 and this will permit you to check in from 13:30, this must be booked and paid for 3 days prior to your arrival date. Bookings with Early check in have different times agreed, this will be detailed on your confirmation or in your booking contract. Guests have the right to occupy the Property for the paid for holiday period only (within the meaning of Schedule 1 Paragraph 9 of the Housing Act 1988).
Occupancy & Visitors
The property may only be occupied by the agreed number of booked guests at the time of booking. If you wish to amend the number of guests in your party, this must be agreed in writing in advance of your stay. When booking please confirm the number of guests. We reserve the right to refuse entry to the entire party if this condition is not observed. We monitor occupancy strictly due to fire and safety rules at the site. Under no circumstances should any guests invite further guests to join them unless you have prior written consent from Into the Wild Glamping. If found to be overcrowding our accommodation or more guests are staying than have been booked we reserve the right to terminate your holiday without refund and also withhold your security deposit in full. Visitors If you wish for friends or family to visit our site during your stay we require prior written agreement ahead of your stay. Under no circumstances are visitors allowed to use the wood fired hot tub or washroom facilities due to insurance purposes. If found to be doing so, we reserve the right to cancel without refund the entire booking and ask you to leave our premises as well as withhold your security deposit. Guest safety and the comfort of all other guests is our priority.
Pricing
Pricing The prices featured on the website are not binding and Into the Wild Glamping reserves the right to modify these prices at any time. At the time of booking you will accept a price. The price agreed either online or over the telephone and then stated on the confirmation email is binding. If a holiday has been booked under an obvious price administration error, Into the Wild Glamping are not obliged to honour the booking and can cancel and refund the stay.
Risk
You will be staying on a working farm with live animals, areas of open water and potentially dangerous farm equipment amongst other hazards. Whilst we take great care to keep you safe, accidents can happen and we are not held responsible for such accidents (to the greatest extent permitted by law). You must be aware that some of the camp equipment (such as the wood burning stove) may be dangerous if misused. If agreeing to use the wood burning hot tub and sauna you agree to be bound by the safety instructions for safe use and agree that these will not be used by any member of the party when under the influence of alcohol. Into the Wild Glamping accept no liability for accident, loss of property or personal injury incurred on site. In the event of guest misbehaviour or other necessary cause, we reserve the right to terminate the let without any refund of letting monies or security deposits. The client will take responsibility, and will indemnify Into the Wild Glamping against, any injuries or damage whilst they are using the facilities, including from the use of the Hot Tub and Outdoor Bath.
Guest Conduct
Guests undertake to behave in a proper, appropriate and legal manner with due respect to the owner, the property, other guests and their property. If any guest behaves inappropriately or improperly (of which Into the Wild Glamping will be the final judge of on their property), or illegally, Into the Wild Glamping reserves the right to ask the guest and their party to leave the site before the end of the holiday. Any refund will be at the discretion of the owner. We expect noise to be kept to a minimum out of respect for fellow guests and our neighbours. Failure to respect others will lead to a warning, and if not complied with termination of your holiday without refund and loss of security bond. You are responsible for informing us of any losses or damage to the property as soon as possible. Please note that you will be liable to pay us for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear). You must also leave the property by the check-out time specified on your booking. In addition, we reserve the right to sue the guest for any loss, damage or injury caused to the Owner, the Property or to other guests and/or their property.
No Smoking Policy
Into the Wild Glamping operates a strict NO SMOKING POLICY inside any of our accommodation. Anyone smoking on the site is responsible for disposing of their cigarette butts in a bin and not littering the surrounding areas. Any littering from cigarette ends will be charged a clean up fee.
Prohibited Items
No firearms, hunting equipment, fireworks or Chinese lanterns are permitted on the farm.
Fire Policy
You will be issued with full safety usage guidance for the wood burning stoves, wood fired hot tubs and gas boiler for the outdoor bath. We ask that you read carefully and agree to operate these appliances according to instruction. Camp fires are permitted only the fire pits provided.
Complaints
We hope you thoroughly enjoy your stay with us but should you have any complaint about your stay, please notify Into the Wild Glamping as soon as possible and we will use all reasonable endeavours to resolve the issue. In the event that you have any complaint about your stay, please notify the Owner as soon as possible but no later than 7 days after you check out. If you don’t follow this procedure there will be less opportunity for us to investigate and resolve your complaint.
Wood Fired Hot Tub Policy
As the lead guest, you are accepting this acknowledgement and disclaimer on behalf of each member of your party and will ensure each member of your party is aware of and strictly adheres to the guidelines set out below when using the hot tub. Yourself and all members of your party hereby agree to ensure that any persons the vicinity of the hot tub take appropriate caution. The nature of the wood burning Hot Tub mean extra care is needed due to hot surfaces, real fires and chimneys. All members of your party and yourself as lead guest understand and agree that: · A wood fired hot tub needs extra caution due to the natural, unregulated way the water is heated. It is essential to test the water temperature before entering. A thermometer is provided and a cold water hose is available next to all hot tubs. Recommended temperature 37.5 degrees. · The use of drugs, alcohol and some medications before or during use of the Hot Tub may lead to unconsciousness with the possibility of drowning and can greatly increase the risk of fatal hyperthermia. · Glass items are strictly prohibited from use in the Hot Tub. · No member of your party may use the Hot Tub without prior consultation with a doctor if he/she is obese or has a medical history of heart disease, low or high blood pressure, circulatory system problems or diabetes. · Some medications may induce drowsiness and others may affect heart rate, blood pressure and circulation. If any member of your party has recently taken or is currently taking any medication, he/she will consult a doctor before using the Hot Tub. · No member of your party may use the Hot Tub if he/she has an infectious disease or has any open sores and/or wounds due to the possibility of spreading infection. · No member of your party may use the Hot Tub if she is pregnant or potentially pregnant without prior consultation with a doctor. · Prolonged immersion in the Hot Tub may be hazardous to health. · The Hot Tub must not be used immediately after strenuous exercise. · All members of your party will shower both before and after using the Hot Tub. · Into the Wild Glamping reserve the right to charge a cleaning fee of £50 for any Hot Tubs that need water replacing during your stay due to non-showering, drink, food and other debris. · The Hot Tub will be kept covered at all times when it is not in use. · Under no circumstances should any member of your party release water from a Wood Fired Hot Tub during your stay. All members of my party and I accept and acknowledge that risks and injury may be caused or increased by our own acts, omission, negligence or failure to follow any guidelines provided to us and Into the Wild Glamping shall not be liable in such circumstances. We also accept and acknowledge that we will be held responsible and incur charges for the full damage to the Hot Tub and/or Lid which occurs during our stay. Into the Wild Glamping accepts no responsibility for any direct or indirect loss, damage or injury suffered or incurred by any person using the Hot Tub.
Outdoor Bath Policy
As the lead guest, you are accepting this acknowledgement and disclaimer on behalf of each member of your party and will ensure each member of your party is aware of and strictly adheres to the guidelines set out below when using the outdoor bath. Yourself and all members of your party hereby agree to ensure that any persons the vicinity of the outdoor bath take appropriate caution. The nature of the gas boiler used to heat the water for the outdoor bath mean extra care is needed due to hot surfaces. All members of your party and yourself as lead guest understand and agree that: · A thermometer is provided and a cold water hose is available next to the outdoor bath. Recommended temperature 37.5 degrees. · The use of drugs, alcohol and some medications before or during use of the outdoor bath may lead to unconsciousness with the possibility of drowning and can greatly increase the risk of fatal hyperthermia. · Glass items are strictly prohibited from use in the outdoor bath. · Some medications may induce drowsiness and others may affect heart rate, blood pressure and circulation. If any member of your party has recently taken or is currently taking any medication, he/she will consult a doctor before using the outdoor bath. · The outdoor bath must not be used immediately after strenuous exercise. All members of my party and I accept and acknowledge that risks and injury may be caused or increased by our own acts, omission, negligence or failure to follow any guidelines provided to us and Into the Wild Glamping shall not be liable in such circumstances. We also accept and acknowledge that we will be held responsible and incur charges for the full damage to the outdoor bath which occurs during our stay. Into the Wild Glamping accepts no responsibility for any direct or indirect loss, damage or injury suffered or incurred by any person using the outdoor bath.